Remote IT Support Perth - Connected to a Senior Engineer in Under 2 Minutes
Get connected to a senior engineer in under 2 minutes - no account needed, fully secure, and nothing stays installed on the machine.
Support Perth provides remote IT support to businesses across the Perth metro area and anywhere in WA. Most issues - Microsoft 365 and Outlook problems, printers, VPN and network faults, slow or crashing endpoints - are resolved in the same session without anyone travelling. When the fault turns out to be physical, the same engineer attends your office. You deal with the person doing the work from the first minute, not a queue.
$180/hr ex GST. One-hour minimum, then 30-minute increments. No call-out fee in metro Perth.
Get Connected in 3 Steps
Works on Windows and Mac. You watch the whole session on your screen, and the connection ends the moment you close the app.
Visit the Splashtop page
On the device that needs help, open any browser and go to:
Download Support AppDownload & run the SOS app
Download and run the small SOS app. It will show a 9-digit session code on your screen - no account needed, nothing stays installed.
Share your code with Aaron
Call or message Aaron your 9-digit code. He connects instantly - you can watch the whole session on your screen.
Powered by Splashtop SOS · Encrypted & secure · Session ends when you close the app
Step-by-step guides
Screenshots for every step, whichever computer you're on.
Windows step-by-step guide
Screenshots for every step on Windows 10 and 11 - from download to reading out your 9-digit code.
View the Windows guideMac step-by-step guide
macOS needs two quick permission approvals - this guide walks you through both with screenshots.
View the Mac guideOn a phone or tablet?
Splashtop SOS works on iPhone, iPad and Android too - install it from your app store, open it, and read out the 9-digit code. We'll talk you through the rest.
Call and we'll walk you through itWhat to expect
- You talk to Aaron directly - a senior engineer, not a call centre or a ticket queue.
- $180/hr ex GST, billed in 30-minute increments after the first hour - you only pay for the time used, and there is no call-out fee.
- Fully secure and temporary - the SOS app needs no account, you see everything happening on your screen, and nothing stays installed afterwards.
- 7-day availability - including weekends, with same-day response and most issues resolved in a single session.
Remote IT support in Perth - straight answers
What can be fixed remotely, what it costs, and what happens to access afterwards.
What can you actually fix with remote IT support?
Most business IT faults are resolved remotely in the same session - Microsoft 365 and Outlook problems, mailbox and permission issues, printers and drivers, VPN and network configuration, slow or crashing endpoints, software installs and new-starter setup. What cannot be done remotely is anything physical: a dead switch, cabling, a failed drive or a machine that will not power on. Those get an onsite visit, usually the same day.
Is remote IT support cheaper than an onsite visit?
The rate is the same $180/hr ex GST either way, but remote is usually cheaper in practice because there is no travel time and work starts within minutes rather than hours. A one-hour minimum applies, then 30-minute increments. There is no call-out fee in metro Perth for onsite attendance either.
Is it secure, and does anything stay on the machine?
Yes, and no. The session is one-time and attended - you start it, you see everything happening on screen, and you can end it at any moment. Nothing is left installed afterwards and there is no standing access to the device. Businesses that want ongoing unattended access for patching and maintenance have that set up separately and explicitly.
Do I need a contract for remote IT support?
No. Remote IT support is available ad-hoc with no contract - call when something breaks and pay for the time used. If you would rather your staff had a helpdesk to contact directly, that arrangement is month-to-month with no lock-in.
Remote IT support anywhere in WA. Onsite attendance across Wembley, Osborne Park, Subiaco, Perth CBD and Joondalup - see onsite IT support.
Stuck? Start with a call.
Describe the problem and we'll usually have you connected and underway inside a few minutes. Rather not wait on the phone? Request IT help online and a senior engineer will call you back today.