Specialist Services
Onsite IT Support Perth - An Engineer At Your Desk, Usually Today
Some faults cannot be fixed down a wire. When a server will not boot, a switch has died or cabling has failed, a senior Perth engineer attends your premises - the same person who took your call.
Support Perth provides onsite IT support to businesses across the Perth metro area. We try remote first every time because it is faster and costs you less, and most issues are resolved that way in the same session. When the problem is physical, attendance is usually same business day. You are never handed to a different technician between the phone call and the visit.
$180/hr ex GST. One-hour minimum, then 30-minute increments. No call-out fee in metro Perth, and metro travel is not billed on top.
What Actually Needs Someone On Site
Remote support handles most of it. These are the jobs that do not go away without a person in the room.
Servers and network hardware
A server that will not boot, a switch that has died, a firewall replacement. Anything that needs hands on the rack.
Cabling and physical faults
Dead ports, damaged runs, new desk positions, patching. The problems no remote session can reach.
Workstation builds and moves
New starter machines built to your standard operating environment, desk moves, and old devices wiped before disposal.
Office relocations
Cutover planned so Monday morning works. Handled end to end - see IT relocation.
Printers and peripherals
Network printers, scanners and the shared devices that only ever fail in person. See printer support.
When remote has run out of road
We try remote first every time. When the fault turns out to be physical, the same engineer attends - no re-explaining to someone new.
Remote First, Onsite When It Earns Its Place
Booking a visit for something that could have been fixed in ten minutes costs you money and a morning.
Every call starts the same way: a senior engineer looks at the problem remotely. Microsoft 365 and Outlook faults, printer drivers, VPN and network configuration, slow or crashing endpoints - these are almost always resolved in the same session, at the same hourly rate, with nobody travelling. Full detail on how that works is on the remote IT support page.
Onsite attendance is booked when the fault is physical, when hardware needs replacing, or when a job simply needs hands and eyes in the building. Because the same engineer handles both, nothing gets re-explained and no context is lost between the call and the visit. If you would rather have one accountable owner for all of it rather than calling each time, that is managed IT services.
Onsite IT support in Perth - straight answers
How fast, what it costs, which suburbs, and when to book one at all.
How quickly can an engineer be on site in Perth?
For most metro Perth addresses a senior engineer attends the same business day, and often within a few hours of the call. We will always try remote first, because it is faster and cheaper for you - onsite attendance is booked when the fault is physical or when remote access is not possible.
What does onsite IT support cost in Perth?
$180/hr ex GST, a one-hour minimum, then 30-minute increments. There is no call-out fee anywhere in metro Perth, and travel inside the metro area is not billed on top. Larger pieces of work are quoted in writing before anything starts.
Which Perth suburbs do you attend?
Onsite IT support runs across the Perth metro area, including Wembley, Osborne Park, Subiaco, Perth CBD and Joondalup. If you are outside the metro area, ask - attendance is usually still possible, and remote IT support covers anywhere in WA.
What should I try before booking an onsite visit?
Call first. Microsoft 365 and Outlook faults, printer and driver problems, VPN and network configuration and slow endpoints are usually resolved remotely in the same session, at the same hourly rate and without waiting for anyone to travel. Book onsite when something physical has failed.
Do I need a contract for onsite IT support?
No. Onsite attendance is available ad-hoc with no contract - call when you need someone and pay for the time used. Ongoing arrangements are month-to-month with no lock-in.
Need Someone On Site?
Call and describe the fault. If it can be fixed remotely we will do that first and tell you so. If it cannot, we book a visit, usually the same business day.